Help & contact

Open the specialist's profile, pick a service, a day and a free slot, then confirm. You will get a notification in your account and a confirmation at the email address you gave. Every booking has a reference you can track it by.

Yes. Go to “My bookings” and open the appointment. You can cancel any time before it starts. To move an appointment, cancel it and book a new slot — that way the old slot is freed for someone else immediately.

Not to browse profiles, services and prices. You do need one to book, to keep a pet's records and to save favourite specialists; it takes under a minute with an email address and a password.

A place to keep your pet's vaccinations, visits and documents. It also reminds you when a vaccination is coming due or already overdue. You decide what to enter — none of it is required.

You pay the specialist directly, at the practice. The platform takes no payments and no commission from you. Shop items work the same way: reserved online, paid for when you collect them at the practice.

Choose “Forgot password” on the sign-in page and enter your email address. If nothing arrives within a few minutes, check your spam folder and write to us using the form below.

Reviews can be left by owners who have visited that specialist. Every review is checked before it is published, and the specialist may reply to it publicly.

Go to “For professionals” and fill in the application with your practice details and the services you offer. The profile is created straight away, but it becomes visible in search once an administrator approves it.

Applications are reviewed by a person. You will get a notification in your account and an email as soon as there is a decision — whether it is an approval or a rejection, with the reason where there is one.

Registering and running a practice profile is free. If that ever changes you will be told in advance.

From your dashboard you set working days and hours, slot length, how much notice you need before the first bookable slot, and time off. Free slots are worked out from those settings, so there is no availability calendar to maintain by hand.